When you buy an Ambler product you become part of our Family. And family looks out for family. It's simple: buy a product, join the Family, we'll even shake on it. For us, that starts with our Family Handshake that Ambler products will hold up the way you expect. If your Ambler product doesn't go the distance it's built for, or fails due to a manufacturing flaw, we'll make it right with a replacement. That's the Family Handshake.

All you have to do is reach out to ambler@amblermw.com. We'll take care of you from there.

Frequently Asked Questions

WHAT IS COVERED UNDER WARRANTY?

The Ambler Family Handshake covers all manufacturing defects…things like stitching coming undone, hardware failing, or materials breaking down well before they should. If something's wrong with how your Ambler product was made, we want to know.

Reach out to our team here: ambler@amblermw.com.

HOW DO I MAKE A CLAIM?

Send us a few clear photos of the issue to ambler@amblermw.com, along with a quick note on when you bought it and how it's been used. We'll take a look and get back to you with a plan.

WHAT WILL I GET IF MY CLAIM IS APPROVED?

A replacement product. We’ll ship the replacement product to you free of charge and cover the shipping. If your original style or colourway is no longer available or out of stock, we'll help you pick a comparable replacement that you’re happy with.

DO I NEED MY RECEIPT OR ORDER NUMBER?

It can help speed things up, but it isn't a dealbreaker. If you bought directly from us, we can usually track it down. If it was a gift or from a retailer, just let us know and we'll work with what information you’re able to give us and take it one step at a time.

WHAT IF I BOUGHT FROM A RETAILER, NOT AMBLER DIRECTLY?

Reach out to us anyway. Our team will work with you to figure out the best path.

ARE SLIPPERS COVERED BY THE FAMILY HANDSHAKE?

Footwear, while still covered under our Handshake, is a little different. Ambler Slippers come with a one-year-warranty. Beyond the first year post-purchase, we assess case by case. If you have a question about your slippers or how to care for them, please reach out to ambler@amblermw.com.